Deliveries and Returns

DELIVERY – Same day dispatch

We pride ourselves on our fast and discrete dispatch service, which allows our fun – loving customers to enjoy their purchases hassle-free and as soon as possible.

We try our best to dispatch orders within 24 hours (excluding weekends and Bank holidays) but dispatch times may vary according to availability. If our supply of the products is disrupted by any events outside our control then we will contact the customer as soon as possible to let them know and we will take the steps to minimise the effect of the delay.

Any orders placed before 2pm will be dispatched on the same day. If you have missed the 2pm cut off time, or in the unlikely event that your order was unable to be dispatched on the same day, rest assured that will be dispatched the next day.

For urgent or large order quantities, we highly recommend contacting our customer service team for assistance.

PACKAGING – All our products are delivered in discrete
We deliver all our products in plain boxes or plain non see through mailing bags without any branding. We make sure there is no content description on the outside of the parcel, only the carriage will be displayed.

 

RETURNS POLICY – Customer satisfaction

If you are not satisfied with your purchase, you can return your order within the 14 days after the original purchase date and get a full refund. The products must be returned unopened and in it’s original state. Simply contact our customer service team and they will take care of everything for you.

 

HOW AND WHEN DO I GET MY REFUND?

Refund is made directly back to the method used for the original payment within the 14 days from the point we have received the product.

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